Stop losing revenue to bad customer support.
Turn your CX from a cost center into a profit engine. Our agents are integrated directly into your warehouse to resolve WISMO tickets instantly, process RMAs without delay, and protect your 24-hour Amazon SLA.
Natively integrated with your existing helpdesk
The Omnichannel Support Architecture
We specialize in DTC brands and Amazon sellers. Our architecture connects your storefront directly to our agents, and our agents directly to the warehouse.
Helpdesk Integration
We integrate seamlessly into your existing Gorgias, Zendesk, or Kustomer setups. We become an extension of your brand without migrating your tech stack.
Amazon 24hr SLA
Amazon strictly enforces a 24-hour response time on Buyer-Seller messaging. Our global team ensures you maintain a 100% SLA compliance rate, even on weekends.
Warehouse RMAs
The 3PL Advantage: Agents initiate RMAs that instantly alert the warehouse. When the item arrives, it's graded and refunded automatically.
Review Remediation
Proactive review monitoring. We aggressively dispute unverified negative feedback and work with customers to resolve issues to turn 1-star reviews into 5-star evangelists.
Global Ticket Queue
Scale without sacrificing customer experience.
As your order volume grows, customer support requests scale linearly. Stop relying on unspecialized VAs who don't understand e-commerce pain points.
- Native English speaking agents trained in de-escalation.
- Direct integrations with your store's backend (Shopify, BigCommerce).
- Automated macro setups for recurring WISMO queries.
Stop losing customers to bad support.
Get a free consultation on how we can take over your Zendesk or Gorgias queues, maintain 24-hour Amazon SLAs, and connect your support directly to your logistics.
Schedule a CX Consultation